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COMMITMENT TO ACCESSIBILITYYour commitment to inclusive, barrier-free tourism for all in South Tyrol

Guide to completing the ‘COMMITMENT TO ACCESSIBILITY’ questionnaire
(reading time 9 minutes)

1. Registration in the portal

  1.  Registration
    • Registration is done via e-mail address, to which we will send a link to confirm your registration.
    • After confirming your registration, you can log in and you will receive a security code via e-mail (this may take a few minutes).
    • After registering and activating your account, you can add and manage one or more facilities.
  2.  Managing facilities
    • To add your facility, go to the ‘Add facility’ field and select the appropriate ‘Facility type’. Then fill in all the fields.

2. Selecting the questionnaire

There are three different questionnaires available, depending on the type of business you operate:

  1.  Accommodations (hotels, bed and breakfasts, holiday apartments, etc.)
  2.  Gastronomy businesses (restaurants, bars, cafés, etc.)
  3.  Other services (attractions, museums, leisure facilities, shops, tradespeople, dentists, public institutions/offices, etc.)

To protect your data, you must enter your tax code. You can enter your company's tax code or your personal tax code.

Please note: your name, CIN number (only for accommodation facilities), address, website and e-mail address will be published online in the COMMITMENT TO ACCESSIBILITY.

The e-mail address you enter will be subject to further verification: only those who have access to this e-mail address will be able to activate the facility page.

3. Completing the questionnaire

  • All YES/NO questions must be completed.
  • The text fields are optional, but are recommended for providing additional useful information or details. Text fields must be completed in all 3 languages (English, German and Italian).
  • The questionnaire is structured so that you can answer it step by step. You can save your answers at the end of each page by clicking “Next” and then “Stop”. If you stop without completing the page, the answers you have entered on that page will be deleted.

4. Accessible output

  • Once you have answered all the questions, the results of the questionnaire are generated in Easy-to-read Language.
  • This ensures that the accessibility information is clear and understandable for as many people as possible, including those with special communication needs.

5. Completion and publication

  • A link or PDF file is available for download – integrate it into your homepage!
  • Name the inserted link on your homepage with the title ‘COMMITMENT TO ACCESSIBILITY’.
  • Once you have completed the questionnaire, your accessibility information will be integrated into the specialised portal for barrier-free tourism in South Tyrol - Alto Adige per tutti  ("South Tyrol for all") and displayed on LTS TIC-Web (only for accommodations that have entered the CIN code).

The aim is that each participating company/office publishes the accessibility description generated by the system on its own institutional website. This means that this standardised accessibility description is available in Easy-to-read Language to all interested customers.

Download: The CTA quality symbol is a visible sign of your engagement for barrier-free access for all and gives visitors confidence in your "COMMITMENT TO ACCESSIBILITY"!
(Logo usage manual)

CTA quality symbol

We recommend viewing the questionnaire in PDF format and printing it out if necessary. Walk through your business and gather all the important information. Then you can fill it out digitally without any problems.


For the correct selection of the questionnaire, see also point 2. The estimated time required to complete the questionnaire is 15 minutes.

FAQ on accessibility:

What are the features of an accessible room?

  • The room is accessible without steps.
  • Door width is more than 80 cm.
  • There are no steps in the room.
  • There is a manoeuvring space of 150 x 150 cm.
  • It is easy to move around anywhere in the room.
  • There is more than 80 cm of space to the right and left of the bed.
  • The room has an accessible bathroom.


What are the characteristics of an accessible holiday flat?

  • The flat is accessible without steps.
  • Door width more than 80 cm.
  • There are no steps in the flat.
  • There is a free manoeuvring area of 150 x 150 cm in every room.
  • It is easy to move around everywhere in the flat.
  • There is at least 80 cm of space to the right and left of the bed.
  • The flat has a barrier-free bathroom.
Sketch of a barrier-free appartment

Graphic representation of a barrier-free room with access to the bathroom and balcony.


What are the characteristics of an accessible bathroom?

  • Door width more than 80 cm
  • Free manoeuvring space of 150 x 150 cm available
  • At least 80 cm of space on the right or left side of the toilet
  • There are grab rails on the toilet
  • The washbasin is accessible for wheelchairs
  • Lower edge of mirror 90 cm or tiltable mirror
  • Alarm bell next to the toilet accessible from the floor
  • Large floor-level shower
  • Shower with a door width of at least 80 cm
  • Shower seat and grab rail available
  • Alarm bell in the shower accessible from the floor
  • Example of a barrier-free bathroom with shower
Sketch of a floor-level shower

Graphic representation of a barrier-free bathroom with floor-level shower (source: Autonomous Province of Bolzano – South Tyrol, Department of Social Affairs – Planning aids for the removal of architectural barriers)


What is digital accessibility?

Digital accessibility makes it easier for everyone to access digital information, especially older people and people with disabilities. Similar to the built environment, where the aim is to avoid architectural barriers (such as steps), when programming a website, it is important not to build in digital barriers. The applicable standards for digital accessibility are based on international guidelines, the so-called Web Content Accessibility Guidelines 2.2 (October 2023), and can be summarised in 4 main aspects:

  1. Perceptibility: For example, the website must have a clear page structure, text content must have high contrast and be readable by screen readers, and photos must have image descriptions for blind users.
  2. Operability: For example, the website must be navigable not only with a mouse, but also with a computer keyboard.
  3. Comprehensibility: The content should be simple and understandable. There is also a certified easy-to-read language for people with learning difficulties or people who are not familiar with the language. Tip: If you complete this questionnaire, you will receive a free standardised accessibility description of your business in Easy-to-read language.
  4. Robustness: Websites should function well on all browsers and on all end devices. This also includes, for example, PDF documents, which must be created in an accessible format.

If you are unsure how to assess certain points, you can contact the South Tyrolean Competence Centre for Digital Accessibility independent L.